Our latest insights
What Revolut’s telco move signals, and why traditional telcos need to rethink their strategy.
Discover why Revolut’s telco move signals a shift in customer expectations, and what traditional providers must do to stay relevant in a platform-first world.
How traditional banks can close the innovation gap on fintechs.
Explore how insight-led innovation helps banks close the gap with fintechs by solving real customer pain points and moving fast without full-scale overhauls.
Jobs to be done, done right: how FS product and strategy teams can use insight to get more from JTBD.
Learn how insight-led JTBD helps FS and payments companies design products and strategies that solve real customer problems and stand out in-market.
Is DCC a tourist trap, or is the negative press unjustified?
Discover how travel trends, transparency, and clear messaging can drive adoption of DCC and MCP in cross-border payments.
Why your payments strategy should start with the customer, not the technology.
Create better payment experiences by focusing on meeting customer demand for secure, seamless checkouts.
User-first embedded finance: Unlocking growth by solving real customer needs.
Explore how embedded finance is evolving and how to design user-focused experiences that drive value in this on-demand fireside chat with Alex Mifsud, Co-founder and CEO at Weavr.io.
From rails to relationships: the new rules of cross-border payments.
Transform your cross-border payments strategy with insights to help you scale globally, meet rising expectations, and deliver value beyond the transaction.
How payment orchestration can set payment providers apart - when it's done well.
Drive conversion and loyalty by using insight-led payment orchestration to reduce friction, localise experiences, and meet rising merchant expectations.
Developing an insight-driven marketing strategy.
Build smarter marketing strategies with our insight-led toolkit for financial services. Increase relevance, drive results, and stay ahead of competitors.
From booking to boarding: how AI is changing travel.
Discover how AI is transforming the travel value chain by boosting personalisation, efficiency, and margins for intermediaries, suppliers, tech providers, and travellers.
The boom of digital payments in LATAM: What does it mean for financial services companies?
Explore how digital payments are reshaping Latin America, and discover what global players must know to compete with local innovators and meet diverse needs.
Rewards Credit Cards in the UK: A market ripe for disruption?
Learn how challengers are disrupting the status quo in the UK rewards credit card market, and discover what this means for traditional players who must now keep up.
Digital wallets: A strategic guide for banks and card issuers.
Discover how banks and card issuers can seize digital wallet growth opportunities, sharpen strategy, and stay ahead in a shifting UK payments market.
How Insurtechs can help close the inclusivity gap and why banks and insurers should care.
Explore how Insurtechs are closing the inclusivity gap and why banks and insurers must embrace new models to better serve freelancers and small businesses.
Traditional corporate cards are fine... until they’re not.
Discover how a failed corporate card on a business trip exposed the urgent need for mobile virtual cards to support today’s always-on, mobile workforce.
Shifting payment behaviours in the Middle East: Key trends every provider should know.
Stay ahead of the Middle East's shift to cashless payments by offering secure, seamless, and flexible solutions like digital wallets, BNPL, and real-time payments.
Developing a best-in-class product with customer, market and competitor insights.
Launch a product with clarity and confidence by embedded customer, market and competitor insights into your development process.
The rise of multi-banking: challenges and opportunities for traditional banks.
Discover why UK consumers are embracing multi-banking, the challenges this poses for traditional banks, and strategies to enhance loyalty and retention.
Using customer insights to identify and serve financially vulnerable customers.
Discover how financial services businesses can use customer insights to better serve financially vulnerable customers with inclusive strategies, flexible payments, and regulatory compliance.
Unlocking deeper insights with Conversational AI.
Leverage Conversational AI to transform your customer insights. Gather deeper, more actionable data, boost engagement, and make informed decisions faster.
Enhancing your go-to-market (GTM) strategy with customer, market and competitor insights.
Base your GTM strategy on customer, market, and competitor insights to navigate complexity, outpace competitors, and drive sustainable growth efficiently.
Identifying and prioritising high-value growth opportunities for payment companies in 2025.
Discover the most promising growth opportunities in payments for 2025 and gain strategies to navigate an evolving, competitive landscape effectively.
In the cut and thrust of the AI ‘arms race’, payment and SaaS businesses shouldn't lose sight of their customers.
Maximise AI’s impact by prioritising real customer needs. Avoid wasted investment and drive true value in payments and SaaS with a commercially aligned strategy.
4 trends shaping the future of the prepaid card market.
Discover how prepaid cards are enhancing money management and explore trends, opportunities, and strategies for growth.
Why your customers must be at the heart of your product development strategy.
Create financial products customers want. Use insights to drive innovation, ensure compliance, and stand out in a competitive market.
What do SMEs really want from their financial service provider?
Explore the key pain points SMEs face and how financial service providers can better support their growth with tailored solutions.
Why 'copy and paste' doesn’t work in international expansion.
Drive successful global expansion by tailoring your strategy to each market. Avoid common pitfalls, adapt to local needs, and scale with confidence.
Identifying and prioritising high-value growth opportunities for payment companies in 2025.
Join industry experts as they explore key payment trends, emerging opportunities, and actionable strategies to drive growth and innovation in 2025.
5 ways card issuers can address the unmet needs of SMEs.
Unlock SME growth by offering tailored financial solutions. Discover five key strategies to drive adoption, engagement, and loyalty in this vital market.
Expanding into Asia's payments industry? Avoid these 7 common pitfalls.
Expand into Asia’s payments market with confidence. Avoid common pitfalls and craft a winning GTM strategy by understanding regulations, trends, and competition.
4 issues your customers are facing when onboarding for their banking products and how you can address them.
Improve customer onboarding with a seamless digital experience. Reduce friction, enhance support, and build trust to drive engagement and retention.
Using customer insights to identify and serve financially vulnerable customers.
Discover how businesses can use customer insights to better serve financially vulnerable customers with inclusive strategies, flexible payments, and regulatory compliance.
How OTAs can leverage pay-outs as a growth strategy.
Discover how OTAs are rethinking supplier pay-outs to boost loyalty, resilience, and growth in this on-demand fireside chat with James Lemon, Global Lead – Travel, Transport, Leisure & Automotive at Stripe.