Whitepaper

Digital wallets: a strategic guide for banks and card issuers.

In recent years, digital wallets have moved from the fringes of the payments ecosystem to become a central fixture in how people and businesses manage money.

From everyday consumers tapping their phones at the checkout, to corporates streamlining procurement and payroll through embedded wallet solutions, the digital wallet has become an indispensable tool in the modern financial experience. What began as a convenience-driven innovation is now a fast-growing, globally relevant shift with uptake accelerating across both B2C and B2B environments.

For financial institutions, especially those issuing payment cards or developing digital payment experiences, this transformation presents both a challenge and an opportunity.

This guide is designed to help financial institutions and payments companies navigate the rapidly evolving digital wallets space by exploring:

• What digital wallets are and how they work
• The current state of play and what’s to come in the future
• Existing and emerging use cases across consumer and business contexts
• The key drivers and inhibitors shaping adoption across markets
• The impact on card issuing, brand visibility, and customer loyalty
• Strategic considerations for future readiness and competitive advantage

Whether you're already offering a digital wallet solution, partnering with wallet providers, or rethinking your position in the value chain, this paper offers a practical lens through which to understand the shifting dynamics and to shape a forward-looking strategy that keeps you relevant and resilient.