The Merchant Lens Report 2026 (UK Market) Findings Summary
Insights from 216 UK merchants to help PSPs, acquirers and payment providers truly understand their needs, expectations, and challenges - now, and in the future.
The Merchant Lens (UK) 2026 set out to answer a deceptively simple question...
What do merchants really think?
Not what providers assume they think, not what merchants say in a polite conversation - but what the data actually reveals when you ask the right questions at scale.
What insights are in The Merchant Lens?
Provider Perceptions: Merchant satisfaction, how they view their current payment provider, and how this stacks up against competitors.
Merchants Today: A look at merchant frustrations, what would make them switch, and what they look for in a new provider.
Merchants Tomorrow: What merchants say they need next, how they want their provider to support them, and what services they are willing to pay for.
Hot Industry Topics: Merchant attitudes to the trends and technologies shaping the payments industry.
Key Takeaways: What it all means and where the real opportunities lie for providers.
Preview a section of the full report ➡️
Merchants Today
A look at merchant frustrations, what would make them switch, and what they look for in a new provider.
What would trigger merchants to look elsewhere?
The frustrations beneath the surface.
What merchants look for when they evaluate providers.
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